Our returns policy is in addition to your rights under the Australian Consumer Law.
We understand that shopping online can be tricky, particularly when colour and design are so important. Exchanges and returns on any FULL priced item must be within 14 days of dispatched date. DISCOUNTED items are eligible for EXCHANGE ONLY within 14 days of purchase. Requested exchange items are subject to availability. All returns must be unused and unwashed, in original packaging and/or with tags attached and accompanied by a copy of your original invoice.
Any shipping & handling costs associated with making a return are the customer’s responsibility unless the return is a result of a fault on our part.
- Visit the Contact Us page and submit an enquiry, quoting your order number and details of what you would like exchanged or returned or alternatively, call our Customer Service team on 03 9702 7700. Once we have received your enquiry you will be issued with a returns authorisation number. No exchanges, returns or refunds will be accepted unless an authorisation number has been provided.
- Clearly write the return authorisation number on the top right hand corner of your invoice and ensure it is enclosed with the products for safe return. Please ensure goods are packaged securely so that no damage can occur during transit.
- For your security we recommend that you use an insured or tracked parcel service for your return as we cannot accept responsibility for products that we do not ship. Please retain a copy of this information.
- Mail the return to:
Interfab Pty Ltd
Attn: Customer Service- Web claims
303-309 Abbotts Road
Dandenong South, VIC 3175
- We will send confirmation via email once your return or exchange is received and processed. Refunds will be issued via the same form of payment originally used for the purchase.